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                                      JPCS Client Support Options

Technical support is provided to our customers in several different methods. Please review the options available to you below and select the appropriate option.

On-site technical support

As you can imagine on-site technical support is sometimes required to resolve customer issues. If you feel you need hands on support please select the menu option above under Support “Schedule on-site visit”. This will provide us the necessary information to get a technician scheduled for your location.

E-mail based question and answer

E-mail tech support is provided by using our “Trouble Ticket” system under the Support Menu. Items submitted here will be addressed by our in-house technicians and responses will be sent by e-mail

Phone based technical support

You are always welcome to call our office for verbal technical support. Our agents will do everything possible to assist you over the phone.

Remote control of your machine

After speaking with a technician you may be asked to establish a remote session. This tool allows our technicians to manage your machine as you watch. This tool can be very helpful in resolving basic issues. Please Click here to start REMOTE SUPPORT.

After hours support services

We offer after hours support for all client. Two methods are available.
1. Call our main number (786) 470-6654.
2. Visit our support ticket system and submit your details and a technician will get back with you.          

                             Service Rates

 
Due to the rising cost of business we have decided that we need to adjust some of our rates. 
New rates will take effect November 1, 2014.

Computer Repair and Optimization Solutions 

check-mark-button-hiHome & Business Computer Setup
       Install software application
       Install external peripheral device $79.99

     Home Network Setup

check-mark-button-hiInstall modem, router, switch, hub
check-mark-button-hiSet Up and configure wireless router to ISP $59.99


     Computer Repair

check-mark-button-hiComplete PC & Laptop repair
       Eliminate virus, spyware, upgrades and updates, fix your pc  $150.00
      *Prices exclude the cost of parts if needed
      *We Clean the unit internally


     Need more performance?
    UPGRADE!

       Component Installations
check-mark-button-hiMemory Installation $9.99
check-mark-button-hiHard Drive Swap,data transfer not included $13.99
check-mark-button-hiComponent Upgrade,Video Card,Media Reader,Audio Card, CD DVD, lan or wireless card $29.99


      Protect your Files
 
check-mark-button-hiData Transfer
       Transfer data from your old PC to your new PC $59.99
 
check-mark-button-hiData Back-up
       Data backed up to your storage device or media $59.99
 
check-mark-button-hiData Back-up DVD
       Data back-up to JPComps provided media,Three DVD storage limit $99.99

    JPComps Fix the Problems 

check-mark-button-hi PC Repair Diagnosis Full system scan to determine best repair option $29.99
     *This service is required before repair estimates can be given and will be discounted if repair are done
     *Prices exclude the cost of parts if needed


      Save on hardware, maintenance and management costs
                                       "Save time and money"

     Optimize your New PC or Laptop with one computer care monthly plan

                                 *Commercial Support Plan
                                          $49.99 per PC
                                 *Residential Support Plan
                                          $29.99 per PC

     Data Recovery Diagnostic
check-mark-button-hiDiagnostic $39.99

     *Data recovery charges are based on the Complexity of the job can vary in price
     *If job is required credit applied to Data Recovery

 

    Let JPComps take care of all you technology Needs!

check-mark-button-hiOur technicians will make sure you are 100% satisfied with our work.
check-mark-button-hiPrice Match Guarantee
      JPComps will match any competitors price, and we accept all competitor's coupons. All coupons or price challenges must be present prior to service...